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Frequently Asked Questions
SHOPPING INFORMATION
On our shop page, we offer gift cards which you can purchase for a special occasion or want to make someone’s day.
To purchase these go to the gift card product page here
Enter the amount you would like the gift card to be for example:
- £10 for a £10 gift card
- £40 for a £40 gift card
You can check a box which says send as a gift.
A form will pop up to enter the email address you are sending it to and your name and message if you wish to include one.
You can then select a delivery date for when you wish this to arrive in their email.
To redeem a gift card
Click on an event you wish to purchase with your gift card and add it to your basket.
On the checkout page you see a gift card box under the order details to enter the gift card code which will then redeem the amount and any left over will remain on the card.
Please note that you are unable to purchase gift cards with other gift cards.
These are non-refundable and any balances will remain on the card we do not give credits for remaining balances.
Gift Cards have a 2-year expiry from the purchase date.
Once an order has been completed:
For deposit orders – a receipt and details for the remaining balance will be sent to you via email.
For remaining balance orders – A receipt and E-Ticket will be sent to you via email containing all the details for the event, we will also send you details on how to get there and when to arrive around 1 week before the event.
For Full Payment orders – A receipt and E-Ticket will be sent to you via email containing all the details for the event, we will also send you details on how to get there and when to arrive around 1 week before the event.
Once a deposit has been paid, you will receive an email containing a link to the remaining balance page.
If you have signed up for an account the payment button will be on your My Orders page in your account.
PAYMENT INFORMATION
Want to save the event details to come back to it later, you can save it to your wishlist which means you can come back to it at any time.
Click on the heart icon on one of the products and then find your wishlist by clicking the heart icon at the top of the website.
We use PayPal as our payment provider, as soon as you have confirmed your order, payment for the event will be made.
We have deposit and full payment options available.
If you pay a deposit, the remaining balance details will be emailed to you containing a payment link otherwise you can pay via the order tab in your account if you have one with us, we usually require the remaining balance to be paid at least 2 weeks before the event unless otherwise specified.
We don’t offer refunds for deposits but we may be able to transfer it to another event if you contact us above with plenty of notice (+2 weeks) at our discretion. If after this time you wish to cancel we will not be able to offer a refund or exchange.
Full payments and remaining balances that are paid are also non-refundable but if you wish to cancel we may be able to transfer the amount to another event if enough notice is given +2 weeks at our discretion, please contact us above to do so. If after this time then unfortunately the amount will not be able to be exchanged.
If we cancel the event due to unforeseen circumstances you will be entitled to either a transfer to the new date or a full refund.